Initiating a Return: To initiate a return, please email us first. All return requests must be made in writing. If your order is eligible for return we will provide you with a Return Authorization and return instructions. Please be aware that if you do not follow our Return Authorization procedure and return items to the return address on the box without our knowledge or instruction, we will have no way of tracking and logging the item back into our system. We will not be held responsible for any customer who returns items without first contacting us and following our procedures.
Returns of Gifts - Terms and Conditions:
This section covers returns of decorative gifts and products that ship via Normal couriers shipping or courier FedEx, UPS or USPS. A request to make a return must be made within 7 days of receiving the item. These items can be returned for a refund less the cost of original shipping and a 15% restocking fee* and must be shipped back in brand new, unused condition and in all original packaging. (*The restocking fee is a pass-through cost that our vendors charge to receive, unpackage, inspect, and put back into inventory what you return. A few select vendors have a 30% restocking fee and if that is the case, that fee overrides our standard 25%. There are considerable processing fees to our team and the warehouses to accept returns - they must be received, fully inspected for potential damage, restocked, and in many cases can no longer be sold as "new". ) We are happy to accept returns on items received without damage or defect, but the restocking fee applies to all customers equally. For returns that fall under the category of “buyer’s remorse”, the customer is responsible for return shipping. Buyer's remorse is: "I ordered the wrong color", "I changed my mind" etc. Please note that "Free Shipping" items returned will be refunded less our cost of original shipping.
To start a return, you can contact us at info@clintroland.com. Please note that returns will need first to be processed, after which a RETURN ADDRESS will be emailed to you.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@clintroland.com.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 18 business days have passed since we’ve approved your return, please contact us at info@clintroland.com
Additional Information:
We reserve the right to refuse a return if the item does not comply with our policy. This return policy is subject to change without notice.
We appreciate your cooperation and understanding. If you have any questions or need further assistance, please don't hesitate to contact us.
YOU CAN REFUSE DELIVERY WITH THE DELIVERY COMPANY IF THE ITEM ARRIVES DAMAGED. WE RECOMMEND DOING THIS AS IT OFTEN TAKES TIME TRYING TO GET THE SHIPPING COMPANY BACK TO PICK UP DAMAGED MERCHANDISE IF YOU DO NOT.